Important questions related to local public transport in the association area are answered here for guidance.
This page features the most commonly asked questions related to the topics of transport association, tickets, timetables, services and travelling with Move.
The Move fare is valid in the districts of Rottweil, Tuttlingen and Schwarzwald-Baar-Kreis.
No, the transport association is only responsible for marketing and selling the network fare. The association does not operate its own buses and trains.
Tickets – available options
Single child ticket (from 6 to 14 years old), single adult ticket (15 years old and above), single day ticket, group day ticket, monthly student travel card, monthly adult travel card, student subscription travel card and adult subscription travel card. The bike ticket and connecting tickets are also available. Click here to view the current ticket range.
The best fare finder shows a comparison of all available tickets for your journey. Occasional travellers can purchase single and day tickets. However, those who travel with us more regularly may prefer to purchase a time card. The customer centres will be happy to provide advice.
Children need to have their own ticket as soon as they reach the age at which school is mandatory, at the latest by their 6th birthday to their 15th birthday. Children under the mandatory school age younger than 6 will only be transported free of charge when accompanied by a responsible chaperone with a valid ticket.
Move tickets cover travel by bus and train throughout a selected area. Single, day and monthly tickets cover travel throughout the selected fare zones. Subscription tickets are valid throughout the entire network area. You can find information on where your ticket is valid printed on the ticket or online. Click here to view the fare zone map.
Fares are based on the number of fare zones travelled. Each additional zone corresponds to an additional price level. From price level 4 and above, time cards then cover travel throughout the entire network area. To make things even simpler: The best fare finder shows an overview of all available fares for your journey.
All Move tickets are only valid for one person and cannot be transferred. The name of the holder must be written on the ticket and corresponding ID presented upon request.
The validity of your ticket is printed on the physical ticket or available online. Monthly passes are valid for the calendar month written on the ticket.
The “AboCard” subscription ticket is valid for 12 consecutive calendar months and automatically renews for another 12 months if it isn’t cancelled on time. Special note for student subscription tickets: in order to renew their ticket, students must submit a valid school ID at the start of each school year after their 15th birthday without being prompted. Otherwise, the subscription ticket will be cancelled.
The “TagesTicket Single” single day tickets (for one person) are valid for one day from the start of operations until 3am the next day. The “TagesTicket Gruppe” group day tickets are valid from 8am on Mondays to Fridays, or from the start of operations on Saturdays, Sundays and bank holidays until 3am the next day.
“EinzelTicket” single tickets are valid for one journey, not including round trips or return journeys. Depending on the price level, your ticket may be subject to a time limit. Single tickets purchased under city and inner-city fares are valid for 1 hour, tickets for price level 1-2 are valid for 2 hours, for 3 hours for price level 3 and for 4 hours for price level 4. Your journey must end before the ticket is no longer valid.
Tickets – loss and replacement
Time cards purchased at ticket machines, on the bus or at the counter are not electronically saved and can therefore not be replaced. No replacement is provided for destroyed tickets. Chip cards form the only exception to this rule. Upon presentation of the corresponding ticket receipt and return of the damaged chip card, the chip card can be replaced for an additional admin fee. If damage to chip cards can be attributed to an error made by the manufacturer, no fee will be charged for replacement. A temporary replacement card will be issued at the customer centre or school office.
Lost tickets will not be replaced. If the monthly card is lost, only the receipt worth €5.00 will be replaced.
Tickets – special offers
Groups can purchase the “TagesTicket Gruppe” day ticket. The “KlassenTicket” and “SportTicket” are no longer available.
No special deals will be offered to seniors when the new network launches. Our fares are based on transparency and providing the cheapest tickets available. Seniors can benefit from the wallet-friendly deals offered to adults to remain mobile without any time restrictions.
No special deals will be offered to students when the new network launches. Our fares are based on transparency and providing the cheapest tickets available. Students can take advantage of our offered subscriptions for their education. A valid student ID needs to be submitted without prompting when they purchase the ticket and 2x annually at the start of each semester.
The single child ticket is available from the age of 6 up to their 15th birthday. Young people aged 15 and over need to purchase the single adult ticket. Age must be proven when purchasing a child ticket.
The provisions laid out in the Social Code (Book IX) apply to the transportation of disabled people, carers and guide or assistance dogs. Entitlement to free transport needs to be verified with the presentation of your original disabled person’s ID card, including a valid token. A disabled person’s ID card does not entitle its holder to travel 1st class on trains, even if an extra fee is paid to travel 1st class.
You can receive your disabled person’s ID card and token from the social services office (Versorgungsamt) responsible for your case.
Tickets – Extras (dogs, bikes, etc.)
A single child ticket or adult time card valid for the respective journey must be purchased for dogs. Guide dogs for the blind, assistance dogs and small dogs in suitable dog boxes can travel free of charge.
The “FahrradTicket” bike ticket covers the transportation of bikes and is valid throughout the entire network area. Bike tickets must generally be purchased from 6am to 9am on Mondays to Fridays and for all travel on buses. Passengers are not fundamentally entitled to travel with bikes.
At the moment, we don’t offer any special time cards for travelling with bikes on public transport. The “FahrradTicket” bike ticket can be purchased for one-way journeys. Passengers are not fundamentally entitled to travel with bikes. Permission varies subject to capacities and the final decision lies with the operating staff. When folded, folding bicycles count as an item of luggage and can be transported free of charge.
When folded, e-scooters count as an item of luggage and can be transported free of charge. Similarly to bikes, a bike ticket needs to be purchased for all other e-scooters at the applicable times.
Tickets – Subscriptions
Subscription travel cards are valid for a minimum period of 12 consecutive calendar months. If the travel card is not cancelled in time by the 15th of the month before it’s due to expire, it will automatically be renewed for another calendar month.
The order must be completely filled, including a recent photo and SEPA direct debit mandate, and received by a customer centre in the form of an order form or on our website by the 15th of the month before the travel card will become valid.
Children required to attend school are entitled to purchase a student travel card up to their 15th birthday. After their 15th birthday, pupils and students of public, state-approved and state-recognised private general education schools, vocational schools, second chance education institutions, universities and academies with the exception of the business institutes, adult education centres and state adult education centres can purchase a student time card.
Yes, at the start of the purchase process, a credit check will be performed. If it returns negative results, your subscription application may be denied. Your card may also be blocked if payment is repeatedly not received.
Subscription travel cards can be cancelled by the issuer with immediate effect. The customer will be required to pay for charge backs and an admin fee according to the price table.
As the subscription travel card is an annual ticket, it is already heavily discounted. A suspension is only permitted for illness that lasts more than 7 days with a doctor’s note stating the passenger is unable to travel and with adherence to deadlines.
Travel is only permitted with a valid ticket. If you have forgotten your subscription travel card, you will need to purchase a single ticket to cover your trip. Otherwise, you may incur a 60 euro fine if it is discovered you are travelling without a ticket when the staff come to check your ticket.
Your subscription will automatically be renewed after 12 months if you don’t cancel it. The chip card is technically valid for 5 years. After this period, you will receive a new subscription travel card in the post.
Please let one of our customer centres know your address has changed as soon as possible. This is the only way to ensure you continue to receive all important correspondence and your renewed subscription travel card.
Your subscription travel card can be cancelled at any time for the end of a calendar month by letting one of the Move customer centres know in writing that you want to cancel by the 15th of a calendar month. Once you cancel, the subscription travel card will be invalidated as of the termination date and must be returned to one of the Move customer centres by the 5th working day of the following month.
Tickets – Leisure time scheme
The leisure time scheme applies for the student monthly pass and subscription travel card. Under the leisure time scheme, monthly student travel cards are valid from Mondays to Fridays from 2pm; on Saturdays, Sundays and public holidays for travel across the entire association area, including the local networks operated by Regio-Verkehrsverbund Freiburg GmbH (RVF), Regio Verkehrsverbund Lörrach (RVL), Tarifverbund Ortenau (TGO), Waldshuter Tarifverbund (WTV) and Verkehrsverbund Hegau-Bodensee (VHB).
On weekends (Sat/Sun) and public holidays, one additional adult over 15 years old and up to 4 children under 14 years old can travel with you free of charge throughout the area covered by your ticket if you possess a corresponding time card (monthly adult pass or adult subscription travel card). You can alternatively travel with one additional adult over 15 years old or all your own children/grandchildren up to the age of 14. A dog can also be taken along instead of a child.
Tickets – Purchasing tickets
It will most likely be possible to purchase Move tickets on your smartphone in DB Navigator as of 1/4/2023.
Check out the electronic journey planner on our website. Enter the start location and destination along with the desired departure and/or arrival time. You can see your desired connection in the DB Navigator or download and print it as a PDF timetable. Our timetable book also contains the timetables in paper form.
The DB Navigator is an app provided by Deutsche Bahn that shows all timetables throughout Germany (incl. punctuality/delays) and provides mobile ticket booking. Routes throughout the Move transport network can be viewed and booked in the DB Navigator as of 11/12/2022.
Timetables for all lines in the local public transport network operated by Verkehrsverbund Schwarzwald-Baar-Heuberg can be obtained by phone and online. You can also download the timetables for individual lines under the timetable downloads (PDF) tab or obtain them in the timetable books, directly from the respective transport companies in the network area or from one of the transport association customer centres.
Yes, the transport association publishes a timetable book available in three regional issues. A copy can be ordered and obtained from one of the transport association customer centres in the network area, the districts and from tourist information centres and train stations in the districts of Rottweil, Schwarzwald-Baar-Kreis and Tuttlingen.
No. The introduction of the new network has led to the launch of a standardised and simplified Move fare. As a result, the network merger has not affected timetables.
The new Schwarzwald-Baar-Heuberg transport association will launch along with the Move brand on 1/1/2023, introducing a standardised pricing system and joint sales in the region. This will not initially have any impact on cross-district timetables. The aim is to expand the fare network to a transport association and operate a joint transport network — beyond the borders of the districts.
Information on routes can be found in the symbol line above the timetables for individual lines. Here you can see whether the bus runs on holidays (H) or only on school days (S). If you can’t see a (H) or (S), then this route runs as usual on both school days and holidays. All holidays and public holidays are listed in the corresponding timetable book or operating days calendar.
The symbols can be found in individual timetables and are explained under the corresponding timetable.
Timetables and other information, e.g. prices, are valid subject to future changes. Please consult any recent publications in the press, on our website and stop-specific timetables at stations for updates. Unfortunately, printing errors or minor inconsistencies can occur from time to time despite our careful work. As a result, no warranty is given for the accuracy the information provided.
As of 1/1/2023, your point of contact for all travel-related questions is the new Schwarzwald-Baar-Heuberg transport association with its Move brand. You can find an overview of all customer centre locations here.
If you have any positive or negative feedback regarding travel by bus that you’d like to report, please send the feedback form to the transport association. For feedback on rail travel, please contact the corresponding rail company and the state of Baden-Württemberg as the responsible transport authorities.
A subscription can be purchased using an order form processed by our customer centres. The order form can be submitted in person or by post. Subscriptions can also be purchased on our website. School children can obtain their subscription from their school office.
Only cash payments are accepted on buses. Please try to pay in exact change, if possible. You can also pay using an EC card at Ringzug and DB ticket machines and at our customer centres. Annual subscriptions can only be paid by direct debit.
No, your previous validity period for subscriptions purchased from VSB, VVR or TUTicket will be transferred to your Move subscription travel card.
Yes, schools will continue to be the main points of contact for school children entitled to reimbursement for school transport costs. You will receive the connecting travel card valid from 1/1/2023 in the post.
The “AboCard Ausbildung” student subscription travel card can be ordered directly from your school office or on our customer portal.
Replacement travel cards can be obtained from your school office. They are valid for transport until your receive your new chip card, within 2 weeks at the very latest.
You can receive information on co-payment from your school office.
Yes, as previously, families are only required to co-pay for 2 students. You can receive information on co-payment from your school office.
Make sure to cancel your child’s travel card at the school office of your child’s former school and register a new one at the school office of the new school.
Travelling with Move
No changes have been made to the rules regarding travelling with a bike as part of the fare reform.
If you experience issues with Ringzug ticket machines at Ringzug stations, please call the hotline on 07461 9006445 to report them. If you experience issues with DB ticket machines, please contact the free service number 0800 2886644 and specify the number or station where the faulty DB ticket machine is located.
Groups larger than 10 people, groups with 6 or more bikes and school classes need to be registered on the fare network website between 4 weeks and 10 working days (Mon-Fri) before travel, regardless of the ticket used.
A door-to-door service is available on request for dial-a-bus service lines 9001 – 9486 in the evenings after 8pm if the distance between your address and the booked destination stop is over max. 1500 metres and safety/transport regulations permit. To use this service, you will need to purchase a “ZuschlagTicket” extra service ticket, which can be purchased solely in cash on the bus. More information on on-demand buses and dial-a-bus services can be found here.
In order to ensure frequent riders can rely on local public transport and be sure they will arrive at work on time, we offer a mobility guarantee. This applies to certain types of tickets and makes sure taxi costs are covered under certain circumstances.
Travelling beyond the Move network
The Baden-Württemberg-Tarif (bwtarif) is a state-wide local public transport fare that allows you to use trains and buses within Baden-Württemberg and that is valid across all transport associations. You can use it to travel from the new transport association to another transport association within Baden-Württemberg or from another transport association in Baden-Württemberg to the Schwarzwald-Baar-Heuberg transport association. You can find more information at www.bwtarif.info.
All bwtarif tickets, including digital tickets, along with the Baden-Württemberg Ticket and the “Schüler-Ferien-Ticket” school holidays ticket are valid for travel in the Schwarzwald-Baar-Heuberg network area. All other DB tickets are only valid for transport associations that belong to the DB Group. As a result, other DB ticket such as the “Quer-durchs-Land-Ticket” travel throughout Germany ticket or the “Schöne-Wochenende-Ticket” weekend ticket are not accepted on buses, except for buses operated by SBG (DB Group bus company).
No, your BahnCard will not be accepted for the network fare.
Accepting the BahnCard for travel throughout the network area would mean applying a corresponding discount to single tickets. If we heavily discount single trips, passengers may opt to buy single tickets instead of time cards.
The Baden-Württemberg-Tarif (bwtarif) is a state-wide local public transport fare that allows you to use trains and buses within Baden-Württemberg and that is valid across all transport associations. You can find more information at www.bwtarif.info.
Yes, the bwtarif is also valid for travel in the Schwarzwald-Baar-Heuberg network area and enables passengers to use buses operated by the transport association at their departure location and destination. You can find more information at www.bwtarif.info.
bwtarif tickets can be purchased as digital tickets from the following providers: bwApp, DB, Fairtiq. Physical tickets can also be purchased from ticket machines operated by the rail companies at train stations, their customer centres and sales agencies. More information is available on www.bwtarif.info/ticketkauf Please keep in mind: bwtarif tickets are not available at customer centres or on buses in the Schwarzwald-Baar-Heuberg network area.
Transitional fares are available for VHB and vgf network areas; connecting tickets are available for badisch24 along with additional fare zone tickets for travel in the first zone of the Baden associations. Find more information here.
The 49-euro Deutschlandticket
Following a resolution by the federal government and federal states, the ticket will be introduced as quickly as possible in 2023. Certain details are yet to be clarified, but we’re working on it and will provide all related updates here.
Dubbed the “Deutschlandticket”, the nationwide monthly ticket allows unlimited travel on public and regional transport throughout Germany with just one ticket. Please note that the ticket does not cover travel on long-distance trains (IC, EC, ICE). The ticket is only available as a non-transferable monthly subscription valid for the holder. Accordingly, the Deutschlandticket does not allow travellers to travel with other people, dogs or bikes free of charge.
The ticket costs €49 on a monthly subscription, adding up to €588 per year. You can opt to pay on a monthly or annual basis. The ticket is valid from the date of its nationwide launch, starting on 1/1/2023. You will receive your ticket from us by this date.
Once all the details have been resolved, we will announce where and from when the ticket can be purchased on our homepage.
Currently, the ticket CANNOT be purchased online or in our customer centres.
The Deutschlandticket allows unlimited travel on public and regional transport throughout Germany with just one ticket. Please note that the ticket does not cover travel on long-distance trains (IC, EC, ICE).
If you don’t have a subscription already, you may unfortunately need to be patient. Currently, the ticket CANNOT be purchased online or in our customer centres.
If you already have a subscription, good news – you don’t need to do anything! You won’t even need to cancel your existing subscription. We’ll get in touch when we have more information.
No. If you already have a subscription and want to switch to the Deutschlandticket, you won’t need to do anything at all – including cancelling your existing subscription. We’ll be in touch with you before the nationwide launch as soon as the details on the new Deutschlandticket are finalised.
Depending on the payment method you select (monthly or annual), the price for the Deutschlandticket will be withdrawn from your account at the start of the month during which your subscription starts.
As soon as it’s launched nationwide.
No, the ticket is non-transferable and only valid for one holder.
No, you can’t bring any people with you free of charge. The ticket is only valid for one person.
No, you can’t bring your bike with you free of charge. The ticket is only valid for one person.
No, you can’t bring your dog with you free of charge. The ticket is only valid for one person.